Privacy Policy

Effective Date: 11/27/2024

SMART CLINIC is committed to protecting your privacy and ensuring compliance with Kenyan healthcare laws, including the Data Protection Act, 2019, and other applicable regulations. This Privacy Policy outlines how we collect, use, store, and protect your information when you use our services.

1. Information We Collect

  • Personal Information: Name, phone number, email address, and identification details provided during registration.
  • Health Information: Medical records, prescriptions, appointment details, and consultation history, collected to provide healthcare services.
  • Technical Data: Device information, IP address, and usage data for service improvement.

2. How We Use Your Information

  • To manage appointments, prescriptions, and consultations efficiently.
  • To communicate with you regarding your healthcare needs and appointments.
  • To comply with legal obligations under Kenyan healthcare laws.
  • To improve the functionality and security of SMART CLINIC.

3. Data Sharing and Disclosure

We do not sell or rent your data. Your information may only be shared:

  • With healthcare professionals for patient care coordination.
  • With third-party service providers for technical support (under strict confidentiality agreements).
  • When required by law, such as during audits or investigations by authorized government bodies.

4. Data Protection

SMART CLINIC employs stringent measures to protect your information, including:

  • Secure servers and encrypted communication channels.
  • Regular audits to ensure compliance with the Kenyan Data Protection Act, 2019.
  • Restricted access to sensitive information.

5. Your Rights

As per Kenyan law, you have the right to:

  • Access your personal data and request corrections.
  • Withdraw consent for data processing (subject to legal exceptions).
  • Lodge complaints with the Office of the Data Protection Commissioner if your rights are violated.

6. Retention of Data

Your data will be retained only for as long as necessary to fulfill healthcare services and comply with legal requirements. Afterward, it will be securely deleted or anonymized.

7. Contact Information

For inquiries, concerns, or requests regarding your data, please contact us:

  • Email: myclinic@doctorsexplain.net
  • Alternative Email: info@doctorsexplain.net
  • Phone: +254 725 258 821
  • Address: P.O. Box 7674 – 00100, GPO Nairobi, Northern Bypass Rd., Kahawa West, Nairobi

8. Updates to this Privacy Policy

SMART CLINIC may update this policy to reflect changes in laws or services. You will be notified of significant changes via email or app notifications.

Office Hours: 24/7

By using SMART CLINIC, you consent to this Privacy Policy and the processing of your information as described above.